At Nabler, we put the highest emphasis on quality throughout every unit, project, group, and task. We are completely dedicated to stringent processes, services, and systems that optimize the quality that our clients expect from us and that we expect from ourselves.
Quality at every step
Project quality blue print
Quality best practices definition
SLA based on timeline and quality
Boo Boo Tracker for error loaging
Roor cause analyst for every error as per RCA template.
Project vital stats monitoring,
Team of maker + Checker to reduce errors
Quality check list for each deliverable
Knowledge Management system.
Cross training of Employees
Monthly Boo Boo tracker report
Monthly quality achievement report.
Monthly timeline achievement report.
Key highlights of our quality assurance and quality control processes
Each project is planned incorporating the applicable best practices. Care is taken to ensure effective implementation of the same.
We form teams of two for each deliverable. One person makes the report while the other person checks it. The Maker conducts a quality check on his deliverable, which is again checked by the Checker. Putting two points ensures that we make lesser number of errors in the final output that is sent to the client.
Our KMS ensures that our analysts are cross-trained in various knowledge areas spread across different domains like web analytics, social media, tag implementation, data warehouse, etc. This increases analyst's versatility and minimizes errors.
We have an online tool named Boo Boo Tracker that helps us maintain a log of all the errors identified in a task. Apart from the Boo Boo Tracker, whose extract is shared with the client every month, we also have a part of the Weekly and Monthly Progress Reports dedicated to quality and timeliness.
The best part of quality management is the prevention of errors. In order to minimize errors, we follow a quality check list. Each report has a check list with numerous steps. All the team members who are a part of the process of generating a report as well a checking its quality go through the check list to ensure that each and every step is adhered to.
To ensure that we do not repeat the same mistakes again, we conduct a Root Cause Analysis of every error committed and document the same. We have an extensive RCA template that makes sure that every aspect of an error is looked into. All correction and prevention measures are implemented without any loss of time.